Big Bargains Wholesale Ghana Ltd - Delivery Policy

1. Overview

At Big Bargains Wholesale Ghana Ltd, we are dedicated to providing prompt and reliable delivery services to our customers. This policy outlines the delivery options available and the terms and conditions that govern our delivery process. Please be reminded that all orders require payment before delivery.

2. Delivery Services

We offer a variety of delivery options to suit your needs:

a. Third-Party Delivery Services: We partner with reputable delivery services such as Uber, Bolt, and Yango. These services are chosen for their reliability and efficiency.

b. Dispatch Riders: For more direct and personal delivery, we employ skilled dispatch riders who ensure your order reaches you safely and promptly.

c. Big Bargains Wholesale Delivery Team: In some cases, we may use our own delivery team, especially for larger or more complex orders.

3. Scheduling Deliveries

a. Delivery Time: After your payment has been confirmed, we will schedule a delivery. The expected delivery time will be communicated to you via email or phone.

b. Tracking Your Order: For deliveries using third-party services, tracking options will be available through their respective apps or websites.

4. Delivery Charges

a. Charges: Delivery charges vary depending on the size of the order, the delivery method chosen, and the delivery location.

b. Estimates: We provide an estimated delivery charge at the time of ordering. Final charges will be confirmed once the order is ready for dispatch.

5. Payment Before Delivery

a. Policy: All orders must be fully paid before delivery. This policy ensures a smooth and efficient delivery process.

6. Delivery Locations

a. Coverage: Our delivery services cover various regions. Please check with our customer service team to confirm if your location is within our delivery area.

7. Receipt of Goods

a. Inspection on Arrival: Upon delivery, please inspect your order for accuracy and condition. Any discrepancies should be reported to the delivery personnel immediately.

8. Failed or Missed Deliveries

a. Responsibility: If a delivery attempt is missed due to customer unavailability or incorrect address details, the responsibility for any additional delivery costs lies with the customer.

9. Contact and Support

For any delivery-related inquiries or special requests, please contact our customer support team. We are here to assist you in ensuring a smooth delivery process.

*Note: This policy is subject to change without prior notice. Customers are advised to review the policy periodically.

This delivery policy is designed to ensure that customers of Big Bargains Wholesale Ghana Ltd have a clear understanding of our delivery procedures, options, and expectations, thereby enhancing the overall customer experience.